Facilities Project Manager 1

The Facilities Project Manager I is responsible for managing contracted facilities work for our growing number of enterprise retail clients. This individual requires experience with service requests in a facilities management, call center, insurance, or similar work environment. The work is highly transactional with the core responsibility of coordinating client service requests with ROYAL subcontractors and vendors. The work includes the execution and management of on-demand service orders, scheduled services, and contracted project work. All work must be executed and completed accurately on a timely basis within established profitability targets.

Education / Experience:

• High school diploma or equivalent is required; college degree
• 3 - 5 Years+ of customer service experience is
• 1 - 2 Years+ of project management experience
• 1 – 2 Years+ of work experience in facilities management, call center, insurance claims or similar
• Knowledge of the S. retail and facilities industries is preferred
• Experience with facilities management software such as Corrigo, FacilitySource, or ServiceChannel is preferred

Skills, Knowledge, Abilities:

• Working knowledge of retail facilities service delivery processes and
• Process and project management
• Strong understanding and efficiency using Microsoft Office Suite, emphasis on
• Computer database management and data entry
• Effective Planning and organizational
• Effective written, electronic, and interpersonal
• Client communication and relationship
• Subcontractor and Vendor management

Duties / Tasks:

• Manage daily client Service Orders with ROYAL teammates, subcontractors, and
• Maintain your activity dashboard and update resolutions
• Act as the liaison between ROYAL teammates, subcontractors, and vendors to maintain client specifications while meeting client Service Level Agreements (SLAs).
• Manage and ensure that Service Orders as well as project activities are delivered timely according to scope, schedule, and within client Do Not Exceed (DNE) expenditure
• Submit completed Service Orders for Quality Assurance within fourteen (14)
• Continually seek and identify opportunities to improve customer satisfaction as well as overall operational efficiency for ROYAL

Complete job description available upon request or at interview stage.